Two years. Older ALIX / WRAP boards will be repaired if possible.|
Do NOT mark products or boxes with a pen. Do NOT apply adhesive tape (not ESD safe).
Apply removable labels or post-its to a safe location, e.g. the Ethernet connectors.
No serial number label, no warranty...|
Do include a brief fault description (in English) with the defective product.
Let us know if you need to preserve the MAC ID for software licensing.
If a fault is intermittent or hard to duplicate, please be specific. We cannot read your mind.|
You are returning electronic assemblies, not vegetables - please pack
properly. Place each board into a separate ESD safe bag (pink =
static dissipative, black metallic = static shielding). Clear bubble wrap
or plain plastic bags are not ESD safe, and will void the warranty.
Use the original cardboard sleeves or something similar to
to protect the boards from outside impact and each other.|
Please send boards only, no enclosures.|
To get an RMA number, please order 1 x rma (last item) in our
web order form, and enter your mailing address and contact information.
The order number (w...) becomes your RMA number, and helps us track your
Postal shipments require a green CN22 customs label (available at your
post office) on the outside of the package.
Please declare as "computer parts, defective"
with a low, but NON-ZERO value (e.g. USD 10).
We have to pay customs handling fees for shipments with a value
over ~ USD 50 / EUR 35. WE MAY REFUSE ACCEPTANCE
OF SHIPMENTS THAT DON'T FOLLOW THIS RULE !|
Please ship the defective parts, postage / freight prepaid, to:
PC Engines GmbH
Phone: +41 43 321 2179
VAT: 555610 / ZAZ 8530-3 (please include this for Fedex / UPS / DHL etc
to avoid customs clearance fees).
Recommended shipping methods
From the US I recommend USPS Global Priority Mail, use flat rate envelopes
for best rates.
From Germany, please avoid DPD / GLS - high customs handling charges.|
Please be patient, both repair and international shipping will take some time.
We will ship repaired / replaced boards by regular or registered air mail.|
Please contact firstname.lastname@example.org.|