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  RMA instructions / warranty policy
Warranty period Two years. Older system boards will be repaired at no charge if possible.
Marking Yes - apply removable labels or post-its to a safe location, e.g. the LAN connectors or the outside of the board sleeve.

No - please do not mark products or boxes with a pen. No serial number label, no warranty...

Fault description Please do not waste time, money, and jet fuel. We cannot read your mind. Give us a brief fault description for each board, especially if the fault is subtle or intermittent. We can read English, German or French. Without a proper fault description, chances are good that we will not see what is wrong in a brief test, and return the board with the note "no fault found".
Packing You are returning electronic assemblies, not vegetables - please pack properly. Place each board into a separate ESD safe bag (pink = static dissipative, black metallic = static shielding). Clear bubble wrap or plain plastic bags are not ESD safe, and may void the warranty. Use the original cardboard sleeves or something similar to to protect the boards from outside impact and each other.
Enclosures Please send boards only, no enclosures. Enclosures are heavy to ship, and likely to get scratched or dented.
RMA number To get an RMA number, please enter an order for 1 x rma (last item in the misc tab) in our web order form, and enter your mailing address and contact information. The order number (w...) becomes your RMA number, and helps us track your return.
Customs declaration We may bill you for incoming customs clearance fees that apply to shipments with a value including postage of over CHF 60.

Please declare as "computer parts, defective" with a low, but NON-ZERO value (suggest something like USD 20).

Postal shipments require a CN22 customs label (available at your post office) on the outside of the package.

Shipping Due to excessive customs handling fees (CHF 43 even when no VAT was due), WE DO NOT ACCEPT INTERNATIONAL DPD PACKAGES. Chronopost is likely to be delivered by DPD. GLS is also rather expensive for customs clearance.
Ship to Please ship the defective parts, postage / freight prepaid, to:

PC Engines GmbH
In Huebwiesen 9
8600 Dübendorf

Phone: +41 43 321 2179
VAT: CHE-109.825.964 / ZAZ 8530-3 (please include this for Fedex / UPS / DHL etc to avoid customs clearance fees).

Patience... Please be patient, both repair and international shipping do take some time. We often ship repaired / replaced boards by regular or registered air mail.
Questions ? Please contact info@pcengines.ch.
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