| Where is my stuff ? | |
| "Lord, grant me patience, but please, hurry !" | Please keep in mind that it usually takes a day before you can see packages in online tracking. Please contact orders1207@pcengines.ch for any shipping related questions. |
| Shipping methods | Most shipments are sent by Swiss Post. Nominal transit time can be found at Service Guide Online. Please allow some additional time for customs clearance. |
| A Post (within Switzerland) | Usually next day delivery. No tracking available. |
| Air freight | Most MAWB numbers (master airway bill) can be tracked at track-trace.com. If your shipment was sent under CPT term (Carriage Paid To), you or your forwarder are responsible to clear the shipment through customs, and pick it up at the airport. |
| Air mail | No tracking available. |
| Registered Air Mail | Limited tracking at Swiss Post. We can start a trace request if overdue, but postal tracking can take up to two months. |
| GLS | Cheapest option for heavy or multi package shipments to EU customers. Tracking at GLS. Our rates include prepaid customs clearance, but GLS will still charge a small handling fee for advancing your VAT payment. |
| PostPac (within Switzerland) | Usually next business day delivery - tracking at Swiss Post. |
| Priority parcel | Tracking at Swiss Post. In some countries, your local postal service will provide additional tracking information. For France, please track at Chronopost. |
| Taiwan EMS mail | Information and tracking at Taiwan Post -> EMS Enquiry. |
| TNT Swiss Post | Tracking at Swiss Post. In most countries, delivery will be made by TNT. |
| Other carriers | We can also use the carrier of your choice, using your shipping account (EXW = ex works term). Please enter the details in the "ship method" field of the order form. Please check rates in advance to avoid surprises. DHL / Fedex / TNT / UPS can be VERY expensive from Switzerland. |
| Air freight | Please provide the contact information of your forwarder. We can deliver the goods to their ZRH airport office at no charge. |
| Customer pickup | We have to charge 8.0% Swiss VAT for orders picked up at our office. VAT refund can be arranged for larger orders when evidence of export is given. |
| DHL | Please specify your account number. |
| Fedex | Shipped whenever we have time... since the shipping process on their web site is very cumbersome... Please specify your account number and service type (International Priority / International Economy). The Fedex web site is very finicky about the account number, specify the billing zip code if different than the ship to. |
| TNT | Please specify your account number and service type (Global Express / Global Economy). |
| UPS | Shipped whenever we have time... since the shipping process on their web site is so cumbersome... Please specify your account number and service type (Express / Expedited / Saver / Standard). The UPS web site is very finicky about the account number, specify the billing zip code if different. |
| Country specific information | |
| EU European Union | Please remember that Switzerland is NOT part of the EU, thus all shipments to EU customers have to pass through customs, and VAT will be due on import. All EU customers must specify their EORI number in the customs ID field ! More information (PDF) - National implementation - Database lookup |
| BE Belgium | Belgium post seems to charge very high fees for customs clearance, suggest GLS instead. |
| DE Germany | German customs can take up to 2 weeks for dutiable mail shipments. Use priority parcel or GLS instead. EORI number required ! |
| ES Spain | Spanish Post does not always leave a delivery note. Please track your packages online and contact your post office if necessary. |
| FR France | Chronopost does not know how to leave a delivery note or use a telephone. Please track your package at chronopost.fr and call them if necessary. Unclaimed shipments will be returned to Switzerland. EORI number required ! |
| IT Italy | Suggest shipment by GLS. Italian postal customs sometimes takes 2 to 3 weeks. |
| PL Poland | Postal customs clearance seems to be difficult and expensive - recommend shipping by GLS. |
| US United States | Transit times are not very reliable - if time is of the essence, please order from local distributors or request shipment by TNT. For orders above USD 2000, formal customs clearance is required. Tracking at usps.com. |
| Last updated: 4/27/2010 | |