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Prepaid shipping options
Where is my stuff ?

Lord, grant me patience, but please, hurry !

Please keep in mind that it usually takes a day before you can see packages in online tracking. Please contact us for any shipping related questions.

About shipping costs Due to the complexity of international shipping, our web site cannot estimate the shipping cost in advance. Unless you specify a specific ship method, we will suggest the best value shipping option for your order. We don't make money on shipping - after cost of goods and salaries, shipping is our third largest cost block.
Inside Switzerland Usually next day delivery. Thin, light items go by A Post, CHF 2 to 3 + tax. Otherwise, PostPac Prio, flat rate per package CHF 7.50 + tax. Tracking at Swiss Post.
Pick-up at our office Mention on the order form if desired.

Note for international customers: We have to charge 8% Swiss VAT, VAT refund can be arranged for orders over CHF 300.

UPS We can offer very attractive rates on shipping by UPS express saver. Tracking at UPS. Shipping cost about USD 30 to 40 for one system.
NL post registered Suitable for small shipments (weight limit 2 kg). Tracking at PostNL or your local postal service. Expect about 1 to 2 weeks total transit time. Shipping cost EUR 5 + EUR 12.70 per kg.
NL post or Swiss Post air mail For small, low value shipments. No tracking !
Priority parcel Rates / transit times / tracking at Swiss Post. In most cases, UPS will offer more attractive rates.
GLS Interesting for larger shipments to EU customers, especially in eastern Europe. Tracking at GLS. Our rates include prepaid customs clearance, but GLS will still charge a small handling fee for advancing your VAT payment.
Air freight Interesting for large shipments or when you need full control over customs clearance. Most MAWB numbers (master airway bill) can be tracked at track-trace.com. For shipments sent under CPT term (Carriage Paid To), you or your customs broker are responsible to clear the shipment through customs, and pick it up at the airport.
Drop shipments from Taiwan Certain items can be drop shipped from our suppliers in Taiwan and China. A discount will apply given our savings on incoming freight and handling.
EXW shipping options
Your courier We can use the carrier of your choice, using your shipping account (EXW = ex works term). Please enter the details in the "ship method" field of the order form. Please check rates in advance to avoid surprises - shipping from Switzerland can be VERY expensive.
DHL Please specify your account number.
Fedex Please specify your account number and service type (International Priority / International Economy). The Fedex web site is very finicky about the account number, specify the billing zip code if different than the ship to.
TNT Please specify your account number and service type (Global Express / Global Economy).
UPS Please specify your account number and service type (Express / Expedited / Saver / Standard).
Air freight Please provide the Swiss contact information of your forwarder. We will deliver the goods to their handling agent at ZRH airport at no charge.
Country specific information
EU European Union Please remember that Switzerland is NOT part of the EU, thus all shipments to EU customers have to pass through customs, and VAT will be due on import. All EU customers should specify their EORI number in the customs ID field ! More information (PDF) - National implementation - Database lookup
BE Belgium Belgium post seems to charge very high fees for customs clearance, suggest UPS or GLS instead.
DE Germany German postal customs can take up to 2 weeks for dutiable mail shipments. Use UPS instead. EORI number required !
ES Spain Spanish Post does not always leave a delivery note. Please track your packages online and contact your post office if necessary.
FR France EORI number required !
IT Italy Suggest shipment by UPS or GLS. Italian postal customs sometimes takes 2 to 3 weeks.
PL Poland Postal customs clearance seems to be difficult and expensive - recommend shipping by GLS.
US United States UPS rules, postal transit times are not so consistent. Postal tracking at usps.com. For orders above USD 2500, formal customs clearance is required, which adds a lot of nuisance fees.
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