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Shipping options
Where is my stuff ? "Lord, grant me patience, but please, hurry !"
Please keep in mind that it usually takes a day before you can see packages in online tracking. Please contact orders1207@pcengines.ch for any shipping related questions.
About shipping costs Due to the complexity of international shipping, our web site cannot estimate the shipping cost in advance. Unless you specify an explicit option, we will suggest the best value shipping option for your destination. We don't make money on shipping - after cost of goods and salaries, shipping is our third largest cost block.
Inside Switzerland Usually next day delivery.
A Post For thin, light orders. Usually CHF 2 to 3 + tax, no tracking.
PostPac Prio Flat rate per package CHF 7.50 + tax. Tracking at Swiss Post .
Pick-up at our office Mention on the order form if desired.
Outside Switzerland Preferred options are UPS express saver, registered air mail, postal parcel and GLS.
UPS express saver We can now offer very attractive rates on UPS express saver.
Registered Air Mail Good for small shipments (weight limit 2 kg). Limited tracking at Swiss Post. We can start a trace request if overdue, but postal tracking can take up to two months.
Air mail For small, low value shipments. No tracking !
Priority parcel Rates / transit times / tracking at Swiss Post. In some countries, your local postal service will provide additional tracking information. For France, please track at Chronopost.
GLS Interesting for larger shipments to EU customers, especially in eastern Europe. Tracking at GLS. Our rates include prepaid customs clearance, but GLS will still charge a small handling fee for advancing your VAT payment.
TNT Swiss Post In most cases UPS will be lower cost. Tracking at Swiss Post. In most countries, delivery will be made by TNT.
Air freight Interesting for large shipments or when you need full control over customs clearance. Most MAWB numbers (master airway bill) can be tracked at track-trace.com. For shipments sent under CPT term (Carriage Paid To), you or your customs broker are responsible to clear the shipment through customs, and pick it up at the airport.
Drop shipments from Taiwan Certain items can be drop shipped from our suppliers in Taiwan and China. A discount will apply given our savings on incoming freight and handling.
Taiwan EMS mail Information and tracking at Taiwan Post -> EMS Enquiry.
DHL Prepaid DHL drop ship available for boards.
Your carriers We can also use the carrier of your choice, using your shipping account (EXW = ex works term). Please enter the details in the "ship method" field of the order form. Please check rates in advance to avoid surprises - shipping from Switzerland can be VERY expensive.
Air freight Please provide the contact information of your forwarder. We will deliver the goods to their handling agent at ZRH airport at no charge.
Customer pickup We have to charge 8.0% Swiss VAT for orders picked up at our office. VAT refund can be arranged for larger orders when evidence of export is given.
DHL Please specify your account number.
Fedex Please specify your account number and service type (International Priority / International Economy). The Fedex web site is very finicky about the account number, specify the billing zip code if different than the ship to.
TNT Please specify your account number and service type (Global Express / Global Economy).
UPS Please specify your account number and service type (Express / Expedited / Saver / Standard). The UPS web site is very finicky about the account number, specify the billing zip code if different.
Country specific information  
EU European Union Please remember that Switzerland is NOT part of the EU, thus all shipments to EU customers have to pass through customs, and VAT will be due on import. All EU customers should specify their EORI number in the customs ID field ! More information (PDF) - National implementation - Database lookup
BE Belgium Belgium post seems to charge very high fees for customs clearance, suggest UPS or GLS instead.
DE Germany German postal customs can take up to 2 weeks for dutiable mail shipments. Use UPS, postal parcel or GLS instead. EORI number required !
ES Spain Spanish Post does not always leave a delivery note. Please track your packages online and contact your post office if necessary.
FR France Chronopost does not know how to leave a delivery note or use a telephone. Please track your package at chronopost.fr and call them if necessary. Unclaimed shipments will be returned to Switzerland. EORI number required !
IT Italy Suggest shipment by UPS or GLS. Italian postal customs sometimes takes 2 to 3 weeks.
PL Poland Postal customs clearance seems to be difficult and expensive - recommend shipping by GLS.
US United States Transit times are not very reliable - if time is of the essence, please order from local distributors or request shipment by UPS. For orders above USD 2000, formal customs clearance is required, which causes a lot of handling fees. Postal tracking at usps.com.
Last updated: 11/25/2013  
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